Last Updated: 20/11/2025
- Who We Are
BENTHAM PLUMBING & HEATING LIMITED (“we”, “us”, or “our”) is authorised and regulated by the Financial Conduct Authority (FCA). We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
- What Personal Data We Collect
- We may collect and process the following types of personal data:
- Identity data (e.g., name, date of birth)
- Contact data (e.g., email, phone number, address)
- Financial data (e.g., bank details, transaction history)
- Technical data (e.g., IP address, browser type)
- Usage data (e.g., how you use our services)
- Marketing and communications data
- How We Use Your Data
We use your personal data to:
- Provide and manage our services
- Comply with legal and regulatory obligations (including FCA requirements)
- Prevent fraud and financial crime
- Communicate with you about your account or services
- Improve our services and customer experience
- Conduct market research and surveys (with your consent)
- Legal Basis for Processing
We process your data under the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests (e.g., fraud prevention, service improvement)
- Consent (for marketing and optional services)
- Automated Decision-Making
In line with the Data (Use and Access) Act 2025, we may use automated decision-making in certain circumstances. Where this occurs, we ensure:
- Transparency about the logic involved
- The right to request human intervention
- The ability to contest decisions
- Data Sharing and Transfers
We may share your data with:
- Regulatory bodies (e.g., FCA, PRA)
- Service providers and partners under strict contractual obligations
- Law enforcement agencies where required
- If data is transferred outside the UK, we ensure appropriate safeguards are in place.
- Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- To exercise your rights, contact us at: info@benthamheating.com
- Data Retention
We retain your data only as long as necessary for the purposes outlined above, and in accordance with legal and regulatory requirements.
- Cookies and Tracking
We use cookies and similar technologies to enhance your experience.
- Contact Us
If you have any questions or concerns about this policy or your data, please contact:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.